Product Replacement:
Digital download replacement orders are free.  Defective CD product order replacements are free within 30 days (S&H fee applies after 30 days). 

Refund Policy:
Because of the digital content, we offer refunds only for exceptional circumstances.  We do offer a free demo with our products so you will know exactly what you are getting before you buy.

Terms of Agreement:
Please read this agreement carefully: The terms and conditions stated in the agreement below shall at all times govern your use of any of the products, materials, information, and features at PowerCert.com. 

By putting a check mark in the box marked "I agree to the Policies and Terms of Agreement of Powercert.com" on the checkout page, you enter into a legally binding contract between you and PowerCert.com and agree to be legally bound by all of the terms and conditions of this agreement.  

No part of this product, may be sold, reproduced, redistributed, recorded, copied, transmitted, rent, broadcast, publish, upload, post, publicly displayed, translate, digitize, incorporate into new works, transmitted in any way to any other computer or website or transmitted in any form or by any means, including copying or recording.

PowerCert.com courses are sold by default as a non-transferable Single-User version with one Single-User Viewer License. That allows one person to use the training.

Each course is personalized and watermarked with the customer name and order number.